Resume
Senior UX/CX Designer
For the last 10 years I’ve worked at digital marketing and consulting agencies on collaborative teams. I designed user experiences to help a range of businesses broaden the way they connect with customers and guests.
Employment
Razorfish, Miami
Senior Manager, User Experience Design
Oct. 2021 - Jan. 2023
- Collaborated as a UX designer in an Agile environment with product managers, designers, brand specialists and marketers, researchers, data specialists and developers to deliver digital products
- Designed UIs for food & beverage distributor’s online B2B sales and CRM platform for invoicing and tracking.
- Pitched digital guest experiences for clients in tourism, food & beverage, and retail sectors
- Supported UX with competitive and heuristic analysis for healthcare client’s digital strategy overhaul
- Designed wireframes, flows and UI for health monitoring app leveraging AI vocal biomarker technology
Second Story (part of Razorfish), Atlanta
Senior Manager, User Experience Design
Sept. 2018 - Sept. 2021
Senior Experience Designer
Jan. 2014 - Sept. 2018
- Created award-winning digital interactive experiences and concepts for cultural & commercial agency clients
- Led user research in a fast-paced environment with stakeholders and users to uncover opportunities and requirements
- Documented analysis and insights through user journeys, service blueprints, storyboards, wireframes, and prototypes
- Authored briefs and structured ideation sessions to generate experience concepts from a diverse range of perspectives
- Collaborated with business & engineering teams to drive alignment, and delivered innovative solutions that met user needs and business goals
- Developed and prototyped restaurant digital transformation experience concepts
- Created research- & data-driven, physical/digital experience masterplans for corporate HQs, retail and real estate projects
SapientNitro, Atlanta
Associate, User Experience Design
- Worked with the agency’s mobile special capabilities group on mobile app UX for Florida theme park clients
Education
Georgia Institute of Technology, Atlanta
M.S., Human-Computer Interaction
2011 - 2013
University of Florida, Gainesville
B.S., Journalism | B.A., English
2004 - 2008
Tools
Figma, Sketch, Adobe XD, Zeplin, Adobe Photoshop/ Illustrator, Miro, Trello, Confluence, Notion, JIRA, Salesforce, Microsoft Office, Webflow, remote collaboration tools
Hard Skills
UX Research
Qualitative and quantitative, requirements gathering, interviews, focus groups, surveys, competitive & heuristic analysis, usability testing, workshop design & facilitation
Critical Thinking & Strategy
User-centered design, OOUX/ORCA, creative concepting, storytelling & presentation, strategic positioning, information architecture
UX/CX/UI & Service Design
UI design, wireframes, customer journeys, user flows, task flows, experience maps, service blueprints, spatial flow diagrams, low- and hi-fidelity prototypes
Soft Skills
Written & verbal communication, presentation, creative leadership, critical thinking, intrapersonal skills, client relationship management, cross-functional teamwork & collaboration